Help center

Step-by-step guides for setting up and running Easyback. Can't find what you need? Email us and a person will reply.

Install the app, set your first rules and open your returns portal in a few minutes.

Decide which orders and products customers can return, and when requests are approved automatically.

Put the portal link where customers look for it: your menu, your policy page and your emails.

How requests arrive, what approving does in Shopify, and how to decline a request.

Which variants customers can choose and what happens when an exchange is approved.

Use the built-in reasons or your own list, and get an email for every new request.

How Easyback picks the language for your customers and for you.

How plans, trials, limits and cancellations work.

Still need help?

Email support@kronomondo.org. We usually reply within one business day.